The following terms and conditions apply to the assukkar-bakery.com website and the services offered therein. The following constitutes a contract between you as a customer and us as providers of the service provided here. It is necessary to read carefully before using the website because once you have registered on the page or made a purchase, you acknowledge that you accept all our conditions of use, the company reserves the right to modify the services, their content, eliminate them, limit or suspend them temporarily or permanently, as well as prevent access to them, trying to inform the user of said change, as long as the circumstances allow it, through publication on the website, which is why recommends that users consult the Privacy Policy, Return Policy, Delivery Policies, and particular conditions stated on the different pages that make up the website each time they access the site.
Registration and user account
To use our services, the user must complete the registration form with the requested data. By completing it, you agree to do so accurately, precisely and truthfully and to always keep your data up to date. The user will be solely responsible for the accuracy of their registration data. Despite the information provided in the form, we may request and/or consult additional information to corroborate the identity of each user. Additionally, it is necessary that you have a valid payment method associated with said account. If there is a problem charging the payment method you selected, we may charge any other valid payment method associated with your account. The account is personal, unique and non-transferable, meaning that under no circumstances may it be sold or transferred to another person. It is accessed with the personal security password that you have chosen and which you must keep strictly confidential. We will retain ownership of your account and deliver it to you in accordance with the conditions set forth herein for as long as your customer account is active. In any case, the user will be solely responsible for the operations carried out in his or her account. If you detect unauthorized use of your account, you must immediately notify the assukkar-bakery.com site support. The site reserves the right to deny a registration request or cancel an already accepted registration, without this generating a problem between the parties involved. Those users who, for reasons specific to the company, have been previously invalidated will not be able to register again on the website. If we detect misuse of the account, we may apply withholdings, debits and/or any other measure that we consider to avoid harming the rest of the people who use the site.
Mistakes
The information on the site may be subject to typographical errors, therefore we reserve the right to correct any errors, inaccuracies or omissions and to change and/or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to product descriptions, pricing and availability. Likewise, we reserve the right to cancel an order if it includes any product that contains errors or omissions in its description or an incorrect price, always notifying the user of what happened. By using this site, you agree to hold us harmless from claims related to the above. Likewise, the site reserves the right to limit product quantities, even after you have completed an order.
Orders
We accept orders from anywhere in the world and deliver in Havana, Cuba. Our delivery and handling policy can be consulted in detail in our Delivery Policy. Delivery and handling charges will be calculated from the products ordered and the company has the right to change them at any time without prior notice. We reserve the right to change our payment method at any time which is currently based on TropiPay is an electronic wallet (e-Wallet) that allows any person or business to make monetary transactions online, quickly, securely and backed by European financial institutions. It is a platform dedicated to processing, in a simplified manner, the daily financial operations of any person or business, in addition to offering access to different products with special offers and bonuses in our Market. A tool that offers you full control of the finances of your home or business and, at the same time, provides more facilities and payment solutions to your team and your clients. Payments are accepted for Visa, Master Card or other credit cards. Our products are sold and charged in dollars (USD) or Euros. Your credit card will be charged according to the current exchange rate applied by your credit card issuing bank from USD to the currency of your card. In some cases, we may publish prices in other currencies, for reference only. Because we process orders almost immediately after you make a purchase on the site, we cannot change an order once you have completed it. All product returns and order cancellations are governed by our Returns Policy.
Disagreements
If there is any problem related to the purchase of products, the quantities or delivery of orders, or any other cause, the customer must contact the company in a period not exceeding 5 calendar days after the date of delivery. The deadline will apply to those products that do not have warranties specified in the store.
To file a claim, users can use the customer service channels that assukkar-bakery.com makes available, such as the email assukarbakery@gmail.com, the telephone service number that appears in the store. Once the complaint is received, store managers will notify updates on its status to your account email inbox. The time it will take to resolve the claim will depend on the type of product, the location of the recipient, and the evidence provided by the customer. Possible solutions that can be offered for a claim include delivery or replacement of the products, refund of money to the customer's account or, in some cases, no action will be taken.
Return policies
Any customer can request a refund for their purchase by first justifying the reasons through the established channels as mentioned in the Nonconformities section and Assukkar Bakery will analyze the situation and provide a timely response to each customer. If the refund request is motivated by the customer's interest or by an error made when making the purchase and not by poor service or interest on this site, 10% of the amount to be returned to the customer will be deducted if the refund is effective. refund, in order to cover the operational costs, both those linked to the purchase and the return of the money, as well as other banking expenses related to these operations. If the refund is requested due to poor service or non-compliance with the site and the same is approved, no discount will be made to the customer from the discounted amount, with Assukkar Bakery assuming the costs mentioned above. To obtain a refund, you must contact our support. The site is not responsible for any claim in which the client enters any incorrect information or violates our Terms and Conditions.
Compensation
You agree to indemnify and hold harmless the site or any of its subsidiaries, affiliates, partners, telecommunications service providers, product suppliers, employees, distributors and agents, from any claim or demand, including commissions of the attorneys, made by third parties due to or as a consequence of your use of the site or any service related to it, any content submitted, your violation of these Terms and Conditions or your violation of the rights of third parties, including but not limited to the rights intellectual property, privacy rights or other rights of any person or entity.
Guarantee
The site and the services offered on it are described and available, with all their faults, and it is up to you as a customer to consider the quality of the site, its products, its operability and its accuracy as satisfactory. Except for the express warranties accompanying the products, we and our partners make no warranties of any kind, express or implied, regarding the operation of the site, or the content available through the site, the goods and services purchased or any transaction entered into. in the place. You understand and agree that it is your sole responsibility for the risk of any material downloaded or otherwise obtained from our site, and you will be fully responsible for any damage to the device with which you access our website. No information or notices obtained by you from the site, whether oral or written, shall create any warranty or liability for the site, except as expressed herein.